If you would like to make sure that every employee in your organization is doing their best, it is important that you keep an eye on their performance and work with them to support their career and personal goals. Talent is one of the greatest asset in your organization, and the more you improve productivity, compliance, and engagement, the better chance you will have to grow with your workforce. Below you will find a few tips on how to monitor and improve employee performance.

Find Out More about Their Goals and Values

You can’t treat every employee the same way, even though you have performance standards. Chances are that there are some employees who would like to advance their career. If they don’t see a chance for progression, they will become disillusioned and less motivated to do their job. This is why you will need to include goal setting and personal statements and mission reviews in your performance meetings, so you can align your organization’s goals with your employees’ individual aspirations and motivations.

Improve Communication

It is also crucial that you allow information to flow freely in both ways. Instead of simply telling your employees what is expected of them, you will have to ask them what you can do personally to make them more productive. If you are managing a larger workforce, you might not know the ins and outs of every role, and you need to rely on the information you get from your workers. You can set up new open communication channels, such as suggestion boxes, a comment inbox, or any other method that will make employees feel more comfortable reporting their concerns.

Make them Take Responsibility

It is important that you treat every worker in your organization as an adult, and you don’t let them put the blame on others. Make it clear that compliance and following the rules is everyone’s responsibility, and set up a whistleblowing policy, so breaches and mistakes can be reported before they escalate to a customer complaint or a legal case, in the worst case scenario. There are great compliance monitoring solutions offered by Trade Vitality that will make this task easier.  

Use Peer Reflection

One of the best ways of finding out what is working and how colleagues reflect on each other’s performance and work ethics is asking for peer reflections. You will not have to let the person know that they have been reviewed by another colleague, so you can avoid conflict and ensure that you are getting the facts. Peer reviews are great in research, but also when you are looking to decide which apprentice to keep on full time after the trial period.

Customer Surveys

If you would like to focus on the most important aspect of people’s job, and you run a retail or customer facing business, you can create anonymous surveys and get all your employees reviewed by customers. Employees with the highest customer ratings can get rewarded, and even become managers or trainers who will deliver presentations for the rest of the team to help them improve their own skills.

Self Reflection

It is important that you work with your employees when monitoring their performance. If you would like to keep your staff happy, you might want to let them set some of their career and performance goals, even their targets. Obviously, you will need to stay reasonable, but if you set common goals, your employee will feel more involved and committed to the shared value, vision, and goal. You can ask for personal self reflections regularly, to find out whether or not the individual needs more support from you or coaches.

Benchmarks and Personal Targets

The last thing you want to do is compare employees and create a negative competitive atmosphere at the workplace. You need to accept the fact that everyone is different, and some employees might be better at organization, while others will take action and execute the plans. This is why you need to have benchmarks, but also focus on personal targets tailored to the individual’s needs and limitations.

 

If you are looking to tackle employee performance, it is important that you focus on individuals’ needs and values. Treat everyone as a unique valuable person in your workforce, and sit down with them to find out more about their personal goals and inspirations. Gather all information from colleagues, employees, and statistics, and work on a plan hand-in-hand, so your workers are more committed to the shared goals and vision.